Introduction

This Privacy Policy describes how Encoders Unlimited and its affiliates (collectively "Encoders Unlimited, we, our, us") collect, use, share, protect, or otherwise process your personal data through our website https://encodersunlimited.com/ (here in after referred to as "Platform"). Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any products/services outside of India, and your personal data will primarily be stored and processed in India. By visiting this Platform, providing your information, or availing of any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India, including but not limited to the laws applicable to data protection and privacy. If you do not agree, please do not use or access our Platform.

Collection of Information

We collect your personal data when you use our Platform, services, or otherwise interact with us. Some of the information we may collect includes but is not limited to personal data provided during sign-up/registration or use of our Platform such as your name, date of birth, address, telephone/mobile number, email ID, and/or any such information shared as proof of identity or address. Sensitive personal data, such as bank account or payment instrument details, may be collected with your consent in accordance with applicable laws. You always have the option to withhold information by choosing not to use a particular service or feature on the Platform. We may track your behavior, preferences, and other information that you choose to provide on our Platform. This information may be analyzed on an aggregated basis.

Usage of Information

We use personal data to provide the services you request. To the extent that we use your personal data for marketing purposes, we will provide you the ability to opt-out of such uses. Your personal data is used for various purposes, including assisting sellers and business partners in fulfilling orders, enhancing customer experience, resolving disputes, troubleshooting issues, informing you of offers and updates, customizing your experience, detecting fraud, and conducting marketing research. Your access to certain products/services may be affected if permission is not granted for us to use the necessary personal data.

Sharing of Information

We may share your personal data internally within our group entities and affiliates to provide access to services and products offered by them. These entities and affiliates may market to you unless you explicitly opt-out. Personal data may be disclosed to third parties such as sellers, business partners, service providers (e.g., logistics partners), or as required to comply with legal obligations. We may also disclose personal data to law enforcement agencies or others in response to legal requests or to protect our users or the public.

Security Precautions

We adopt reasonable security practices and procedures to protect your personal data from unauthorized access, disclosure, loss, or misuse. While we strive to protect your information, transmission over the internet is not completely secure. By using the Platform, you acknowledge the inherent risks associated with data transmission online. You are responsible for safeguarding your login credentials.

Your Rights

You have the right to access, rectify, and update your personal data directly through the Telephonic Service. If you wish to withdraw consent, you can contact us, and we will process your request in accordance with applicable laws.

Consent

By using the Platform, you consent to the collection, use, storage, and processing of your personal data in accordance with this Privacy Policy. If you provide personal data related to other individuals, you confirm that you have the necessary authority to share their information.

Changes to this Privacy Policy

Please review this Privacy Policy periodically for updates. We may notify you of significant changes in a manner required under applicable laws.